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npa24:7 are dedicated to providing emergency helpline services in the public and private sector housing markets. We provide these services to over 900,000 homes across the UK. Over 500,000 of these properties are in the social housing sector, which accounts for more than 50% of the calls we handle.
Our social housing clients include Clarion, Alliance Homes, The Pioneer Group, L&Q, Bromford and amongst others WHG.
Our advisors are trained to the highest standards, enabling them to accurately diagnose and resolve repairs/maintenance calls, in addition to handling a broad spectrum of other calls such as rent enquiries, anti-social behaviour and any other calls relating to the sector.
We are also the leading provider of home emergency services for house builders, providing cover to 70% of privately built homes in the UK. Our clients in this sector include Taylor Wimpey, Barratt Homes, Redrow Homes and over 100 other house builders.
npa24:7 operate on a 24/7 basis (365 days a year). We can provide cover 24/7, out of hours (OOH), as a business continuity response, or to provide overflow and meeting cover. We are flexible and responsive to any client’s tactical need to change the hours they access our services. Our service is totally bespoke to suit each client’s needs.